Last Updated: 2025
1. Shipping Location
All orders are shipped from our fulfillment centers located within the United States.
2. Free Shipping
We are pleased to offer FREE SHIPPING on all orders shipped within the USA.
3. Shipping Guarantee
We stand behind our delivery timelines. If your order does not arrive by the guaranteed delivery date, you may be eligible for a full refund.
Guaranteed Timeframes:
- Standard Shipping: 7–12 business days
- Delays During Peak Seasons (e.g., Black Friday, Christmas): Allow 3–5 additional business days
If your order exceeds the expected delivery window, please contact us for a refund. The guarantee applies from the date the order leaves our warehouse.
Exceptions:
This guarantee does not apply if delays are due to:
- Incorrect or incomplete address
- Unclaimed packages
- Failure to contact the recipient
- Unforeseen circumstances (e.g., natural disasters, epidemics, strikes, customs delays)
- Orders shipped to remote or excluded regions (e.g., Hawaii, Alaska, Puerto Rico, and certain international destinations)
4. Shipping Methods & Delivery Times
We primarily ship via USPS and other reliable carriers for US orders. Estimated delivery times:
- Continental US: 7–12 business days
- Peak Season: 10–17 business days
Delivery times may vary based on carrier capacity and location.
5. How to Check Shipping information
Shipping details (method, cost, and timeframe) are displayed on each product page. Please review this information before placing your order.
6. Contact Us
For questions about your order, shipping status, or eligibility for a refund under our Shipping Guarantee, please contact us at:
Email: contact@divacicks.shop
Address:
444 Alaska Avenue, Suite #AOQ459
Torrance, CA 90503
USA
We’re here to ensure a smooth shipping experience and appreciate your trust in DivaCicks.